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Payout refunds

When transferring money to accounts in Russian banks, the transaction may be rejected. For example, if the recipient's account is blocked. In such cases, the funds are returned to the sender's account. The refund is processed within 7 business days.

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You cannot cancel or get back a successful payout. You can only negotiate with the recipient to return the funds back to you.

You can learn that a payout was returned in the following ways:

  • Bank 131 will send you a payment_refunded webhook with the identifier of the returned payout in the id field of the payments/payout_list object.

  • If you do not receive webhooks, request the payment session status. In return you will get the payout details and, if the payout was returned, the refund details.

  • Check the payout report. The day after the payout is returned, a new entry with the payout details will appear in the report: the typeOfPayment parameter will have the Refund value.





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